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Genesys Cloud CX Workforce Management Certification Sample Questions (Q65-Q70):
NEW QUESTION # 65
Which two features in the Schedule Editor help administrators create and adjust schedules to meet business needs?
(Choose two)
Response:
- A. Generate load-based schedules based on call volume predictions
- B. Approve time-off requests directly in the Schedule Editor
- C. Customize shift start and end times for individual agents
- D. Set service goals for adherence tracking
Answer: A,C
NEW QUESTION # 66
Which component in workforce management is used to organize agents and define specific scheduling and adherence rules?
Response:
- A. Task Manager
- B. Schedule Creator
- C. Queue Group
- D. Management Unit
Answer: D
NEW QUESTION # 67
When you add a forecast modification, you need to enable it to be active.
Response:
Answer: A
NEW QUESTION # 68
In workforce management, how can an admin add an activity code?
Response:
- A. Within the Management Unit Configuration
- B. Directly in the Queue Settings
- C. Via the Activity Code Editor in the Admin panel
- D. Through the Business Unit Manager
Answer: A
NEW QUESTION # 69
In Genesys Cloud, which two actions can an administrator take within the Time-Off Requests Page to manage requests effectively?
(Choose two)
Response:
- A. Adjust shift adherence for time-off requests
- B. Approve or deny time-off requests
- C. Synchronize requests with real-time adherence data
- D. View agent availability during the requested period
Answer: B,D
NEW QUESTION # 70
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