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Certified-Business-Analyst日本語独学書籍 & Certified-Business-Analyst日本語関連対策
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Salesforce認定ビジネスアナリスト認定試験は、試験に合格した専門家にいくつかの利点を提供します。まず、Salesforce Solutionsの知識と専門知識を検証し、あらゆる組織にとって貴重な資産になります。第二に、同僚、マネージャー、クライアントとの信頼性と信頼を築くのに役立ちます。第三に、新しい雇用機会を開き、収益の可能性を高めることにより、キャリアの見通しを強化します。最後に、Salesforceの専門家のグローバルコミュニティへのアクセスを提供し、この分野の他の専門家から学び、協力できるようになります。
Salesforce Certified-Business-Analyst（Salesforce Certified Business Analyst）認定試験は、ビジネス要件の分析、ソリューションの設計、Salesforceテクノロジーを使用して実装する個人の専門知識を検証するグローバルに認められた認定です。この認定は、ビジネス分析、プロジェクト管理、Salesforce管理の経験がある専門家向けに設計されています。この試験では、データモデリング、ユーザーエクスペリエンスデザイン、ビジネスプロセスの自動化、変更管理など、さまざまな分野での候補者の知識とスキルを測定します。
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Certified-Business-Analyst日本語関連対策、Certified-Business-Analyst受験記
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Salesforce Certified Business Analyst Exam 認定 Certified-Business-Analyst 試験問題 (Q299-Q304):
質問 # 299
Which type of process diagram should the business analyst use at the beginning of a Salesforce project to outline high-level process areas such as "Prospect to Contract?
- A. Capability model
- B. Value stream map
- C. SIPOC (Suppliers, Inputs, Process, Outputs, Customers)
正解：A
解説：
Explanation
This answer states that using a capability model is the type of process diagram that the BA should use at the beginning of a Salesforce project to outline high-level process areas such as "Prospect to Contract". A capability model is a diagram that shows what an organization does at a high level of abstraction, without going into details of how it does it. A capability model can help the BA to identify and group related business activities or functions into capability areas or domains, such as sales, marketing, service, or finance. A capability model can also help the BA to align business processes with business goals and strategies.
References:https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use
質問 # 300
A business analyst (BA) conducted a group workshop with stakeholders to understand and document in-scope business processes. The BA feels there are gaps between process steps.
What should the BA do to close the gaps or confirm the process steps?
- A. Using strategy analysis, define models of how gaps in the business process can be resolved.
- B. Conduct elimination with stakeholders regarding their parts of the process.
- C. Review the documentation to ensure that information gathered about the process is correct.
正解：B
解説：
Explanation
The business analyst should conduct elicitation with stakeholders regarding their parts of the process to close the gaps or confirm the process steps. Elicitation is a technique that involves collecting information and feedback from stakeholders or users about their needs, expectations, preferences, pain points, goals, etc.
Elicitation helps to close the gaps or confirm the process steps by allowing the business analyst to ask questions, clarify doubts, verify assumptions, resolve conflicts, or validate information with the stakeholders who are involved or affected by the process. Elicitation also helps to ensure alignment and engagement among the stakeholders on the process definition and design. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/customer-di
質問 # 301
A business analyst is using storytelling to communicate the vision for a Salesforce solution to business stakeholders.
Which storytelling technique should the BA use in their initial demo of a solution to business stakeholders?
- A. Highlight a perspective from testing feedback that identifies bugs and pain points in their business challenges.
- B. Describe a perspective from the business requirements document that addresses architectural concerns based on their business challenges.
- C. Give a perspective from a relatable persona that shows the development team can solve their business challenges.
正解：C
解説：
Explanation
A business analyst should use storytelling to communicate the vision for a Salesforce solution to business stakeholders by giving a perspective from a relatable persona that shows how the development team can solve their business challenges. This will help them empathize with the user's needs and goals, and see how the solution will benefit them. Highlighting a perspective from testing feedback that identifies bugs and pain points in their business challenges may be discouraging or demotivating for the stakeholders. Describing a perspective from the business requirements document that addresses architectural concerns based on their business challenges may be too technical or abstract for the stakeholders. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/collaboratio
質問 # 302
A group of business analysts (BA) at Universal Containers have been working with different teams of stakeholders on eliciting requirements for a new Salesforce app. The BAs have gathered and documented all of the information in a central location. Upon review of the requirements, the BAs discovered that changes made to the documentation were overwritten by each other, and they will lose time recapturing them.
What should the BAs do differently to prevent this error from happening?
- A. Each BA should use their own separate documentation,
- B. Each BA should enter their business needs in a shared spreadsheet,
- C. Each BA should use a shared system that has version control.
正解：C
質問 # 303
Universal Containers is currently doing user acceptance testing for a global customer service project that leverages Service Cloud. A stakeholder is executing a test case for a specific user story. The stakeholder has provided this feedback:
* The functionality described in the test case is working as expected.
* The stakeholder wants to change the label of several fields described in the test case.
* The stakeholder wants to add two new fields that were excluded from the test case.
Which step should the business analyst take next?
- A. Acknowledge the feedback, update the existing user story to include the field changes, and assign the user story back to the technical team for immediate development.
- B. Acknowledge the feedback, create a new user Story that includes the field changes, and ask the stakeholder to update the existing tat case to show it was successfully tested.
- C. Acknowledge the feedback, create a new test case that includes the field changes, and assign the test case hack to the stakeholder far immediate testing.
正解：B
解説：
Explanation
The business analyst should acknowledge the feedback, create a new user story that includes the field changes, and ask the stakeholder to update the existing test case to show it was successfully tested. This is because changing the label of several fields and adding two new fields are new requirements that were not part of the original user story or test case. Therefore, they should be captured as a new user story with its own acceptance criteria and priority. The existing test case should not be modified to include these changes, but rather updated to reflect that it passed successfully based on the original acceptance criteria. References:
https://trailhead.salesforce.com/content/learn/modules/user-story-creation/user-acceptance-testing
質問 # 304
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