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| Topic |
Details |
| Topic 1 |
- Customer Support Services: This section is designed to evaluate the expertise of customer support professionals, such as SAP Customer Support Consultants, in managing Registered Products, Installed Base, and Warranty Management within service tickets. It also addresses Contracts and Case Management in the SAP Service Cloud.
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| Topic 2 |
- Reporting:This section focuses on the abilities of reporting analysts and SAP consultants who handle SAP Cloud for Customer reports. It covers the use of Microsoft Excel in conjunction with SAP reports, identifying components of custom reports, and creating interactive dashboards.
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| Topic 3 |
- Basic Setup Settings: This section is targeted at implementation consultants and project managers responsible for the initial setup of SAP Cloud for Customer implementations. It includes understanding standard implementation methodologies, fine-tuning timelines, adjusting predefined settings, and tailoring solutions to meet specific customer needs.
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| Topic 4 |
- Data Management: This section assesses the skills of data management professionals, such as SAP Data Migration Specialists. It involves using data migration templates, resolving migration issues, understanding mass data maintenance, and describing SAP pre-packaged integration scenarios.
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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Sample Questions (Q16-Q21):
NEW QUESTION # 16
Which actions are necessary to use installed bases in service tickets? Note: There are 2 correct answers to this question.
- A. An active service contract must be added to the installed base.
- B. The installed base must be set to active status.
- C. At least one registered product must be assigned to the installed base.
- D. A customer needs to be assigned to the installed base.
Answer: B,C
NEW QUESTION # 17
Which options can you use to limit the population of a single field in the SAP Service Cloud UI? Note: There are 2 correct answers to this question.
- A. Code list restriction
- B. Delegation
- C. Validation rule
- D. Page layout
Answer: A,C
NEW QUESTION # 18
You are setting up an organizational structure for a new implementation. Which actions can you take while performing this task?
Note: There are 2 correct answers to this question.
- A. Make sure an organizational node can only be set up with a replication process from the back end.
- B. Assign an employee to several organizational units.
- C. Make sure that each organizational unit can have only one function at a time.
- D. Use the Reporting Line function for selection.
Answer: B,D
NEW QUESTION # 19
You are using contracts in SAP Service Cloud, and you want to automatically create an opportunity in the system three months before a contract ends. How can you achieve this?
- A. Select the relevant scoping ques-tion.
- B. Maintain a reference date in the contract.
- C. Maintain the fine-tuning activity for contracts.
- D. Create a workflow rule.
Answer: D
NEW QUESTION # 20
Which of the following objects can you assign to an installed base at item level? Note: There are 3 correct answers to this question.
- A. Warranty
- B. Product
- C. Text
- D. Registered product
- E. Maintenance plan
Answer: B,D,E
NEW QUESTION # 21
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